Client
A major UK law firm with 80+ staff, corporate & client practice.
Challenge
The firm was manually collecting client ID documents via email or physical copies.
- Passports and driving licences were verified in-house by hand.
- A full-time staff member’s entire job was chasing, checking and filing these documents.
- Risk scoring was done subjectively.
- Clients were screened against sanctions lists manually (spreadsheets and web searches).
Resulting Risk
- Slow client onboarding (days or weeks)
- High staff cost for repetitive manual work
- Inconsistent and subjective risk decisions
- No reliable audit trail
- Version-control issues and human error
- Regulatory exposure on AML/KYC compliance
Our Approach
We ran a rapid workflow discovery (exactly like the one included in our £3,500 Triage & Blueprint package) and delivered a complete future-state design
Solution Delivered
A fully automated digital KYC/AML onboarding system:
- Instant SMS/email notification sent to the new client’s smartphone
- Secure mobile link for the client to upload ID documents and complete verification
- API connection to 3rd-party verification service for automatic passport/driving licence checks
- Real-time sanctions-list screening (instant results)
- Objective automated risk scoring
- Full digital audit log of every step (who, what, when)
Results
- Client onboarding now completed in minutes instead of days
- Full-time staff member freed up for higher-value work (no longer needed for manual ID checks)
- 100% consistent, objective risk scoring and sanctions screening
- Complete auditable trail available instantly
- Dramatically reduced operational cost and regulatory risk
The entire process moved the firm from a slow, manual, high-risk KYC workflow to a secure, automated, mobile-first system.
Client Outcome
“Data Operatives turned what used to be a full-time manual headache into an instant, auditable process. Our onboarding is now faster, cheaper, and far more compliant than before.”
— Compliance Manager (anonymised)
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